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RETURNS & REFUNDS

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Water Heater Guarantees

All shelf items may be returned within 28 days of purchase as long as the goods are in their original packaging and condition. Refunds will only be given on proof of purchase via a receipt. Goods purchased with cash will be refunded on a cash basis. Goods purchased with a debit card will be refunded back into the card itself. Refunds will not be given on colours that have been custom mixed for the client in our shop.

Goods that value over £100.00 will be delivered free of charge at the clients request. Orders placed before 12 mid day may be delivered on the same day. Orders received after 12 mid day will be delivered next day.

All of our electric water heaters come with a 1 year guarantee. The guarantee is valid as from the day of purchase. This guarantee does not allow for damages caused by irresponsible, incorrect, or careless handling and installation. This guarantee does not cover or allow for damages caused to the property as a result of failure of the water heater. Any components within the water heater are guaranteed for a maximum period of one year, (e.g electrical components, thermostat, heating element and associated components) Any spare parts other than those that may require replacing will be at the expense of the purchaser. This guarantee will not be extended once a new electrical water heater is installed. Marr & Co ltd will not be held responsible for the cost of installation or reinstallation as this guarantee only covers the purchase of the water heater.

WALLPAPER ORDERS

All our wallpapers are ordered on demand, due to the large selection available. Therefore no refunds or returns will be accepted. Due to the custom nature of the wallpapers, payment will be required on the placement of the order. Should the wallpapers arrive damaged from the manufacturer, then the wallpaper will be replaced at our expense or monies refunded should the client prefer. Delivery time on our wallpapers is between 15 - 20 working days. When reordering wallpapers, it is important that the client provide us with the batch number of the prior order so as too ensure continuation in the pattern and colour of the paper.

COLOUR MATCHING

With the use of our colour scanner we are able to match colours from other brands or even samples that you may bring to the shop. However, please note that we can match approximately and as close as possible. An exact 100% match will be impossible and the customer must give the go ahead before any colour is mixed.

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